How to cancel a cPanel hosting account or domain

To cancel your cPanel hosting service

You will need to be logged in to your  Client Area.

  1. Click on My Services to view your cPanel hosting packages.
  2. Click Manage on the package you would like to cancel.
  3. Scroll down to the Billing Information section. Click the Request Cancellation button.

Complete the required details:
– Verify your account details
– We’d appreciate it if you’d let us know why you are cancelling your hosting
– Select when you’d like the cancellation to be completed, either immediately or at the end of the billing period.

Tick the confirmation check box and click the Submit cancellation request button to complete your request.


Domain renewals
Domain renewals are independent of your cPanel account.

You will not receive an on-screen confirmation message, but if you try to cancel it again, you will see a message confirming that a cancellation request already exists. You will receive an email confirming the cancellation.

Changed your mind?
If you’ve changed your mind and would like to stay with Krystal please contact us as quickly as possible to let us know.

We process cancellations automatically and your data (websites and emails) will be deleted when this happens.

If you selected to cancel immediately your data will be scheduled for deletion within a few hours.

If you change your mind, we may be able to halt the cancellation.