SpamExperts – Whitelisting and Blacklisting senders

SpamExperts allows you to configure rules that override the spam filter for selected recipients and senders. It is important to note that this rule only turns off the content filtering. If the senders mail server is badly configured, does not comply with open standards, or is itself listed on a real-time blacklist then it will not be possible to whitelist (blacklisting always works).

Rules which block are known as Blacklistings and rules which allow are called Whitelistings. You can block or allow either by providing a fully email address e.g., or by simply adding the domain name e.g. – the latter would block or allow ALL traffic related to a certain domain.

Whilst SpamExperts has significant additional filtering options and rule lists, this article just focusses on Sender rules for Whitelisting (allowing) and blacklisting (rejecting). Sender in SpamExperts is the originator of the external email.


Accessing SpamExperts
cPanel > Email > SpamExperts

On the next screen you will see a list of domains within this cPanel account – click ‘Login’ to enter the SpamExperts configuration for that domain

Accessing the Sender whitelist and blacklist
There are two ways to add Senders (the remote email address) to blacklists or whitelists. You can either click on the ‘Sender whitelist’ or ‘Sender blacklist’ buttons from the dashboard, and then ‘+ Add whitelist sender’ or ‘+ Add blacklist sender’

or you can use the Delivery log view and use the drop-down next to the email, and select Blacklist or Whitelist sender.