What support is included with my hosting?

This article details the scope of support we provide for our different hosting products.

You can obtain support via

  • Live Chat
  • Support Ticket

We will assist with issues related to the security, stability and performance of our hosting platform.

In all other cases, we will do our best to help. This may mean pointing you at a knowledge base article, or other external support material, or in some cases advising that you seek the assistance of a developer.

Occasionally a request may be out-of-scope, where this is the case we will let you know and we always do our best to point you in the right direction.

The details below describe support options in detail.

  • Live chat (9am – 9pm)
  • Support ticket (24/7)
  • Any Support or Contact forms on our sites (9am – 9pm)